Place an Order/Policies

Place an Order for Your Desired Aquarium Fish in Visalia, CA

To Place an Order:

Call (559) 741-1745 during our business hours.
Request the item you want (indicate item number if applicable). Give your name and phone number.
Request the day you want the order to arrive. All orders must be shipped within one week of placing the order.
We accept all major credit cards - Visa, Master Card, Discover and American Express. Your card will be processed during the order.
E-mail your name, address, and e-mail address of the requested item to ultimateaqua@att.net. (This is to prevent any errors in shipping).

Livestock will be shipped by UPS Next Day Air and arrive the next day by 10:30 AM.
Next Day Air shipping charges will be quoted when you call and include all box fees, heat packs, handling, etc.
Weather-related delays, mechanical failures, etc., which result in livestock loss, will not be covered by warranty.

We strongly recommend that someone is present when the order arrives to prevent undo exposure to the elements.
The customer must sign for the order on the first delivery attempt. If a delivery is refused for any reason, the warranty is voided.
Inspect the shipping container for any undue damage. Open the container in subdued light and inspect the general condition of the fish/coral.
Please take the temperature of the water in the bag before beginning acclimation.
Please follow carefully the enclosed "Acclimation Guide."

The Ultimate Aquarium will guarantee that your fish/coral will arrive alive and in good condition.
If your fish/coral arrives dead, you must report the loss within 2 hours (telephone or e-mail) of delivery as posted by UPS.
A digital photograph must be submitted for a covered livestock loss.
Freeze the fish/coral in a plastic bag (no water). You may be asked to return it.
Upon approval, store credit will be issued for the purchase price of the livestock lost—only one replacement per order.
We will not issue refunds or credits for shipping costs.